CRM Analyst

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

YourParkingSpace joined forces with Arrive, on our joint mission to make cities more livable, together. YourParkingSpace is the UK’s fastest-growing parking technology provider, we’re changing the way people park. Our on-demand marketplace connects drivers to thousands of spaces, while our comprehensive suite of B2B solutions transforms parking assets into connected mobility hubs.

The role

As a CRM Analyst, you’ll be at the heart of our commercial function, ensuring Pipedrive is accurate, effective, and delivers the insights needed to grow revenue. You’ll be responsible for maintaining high-quality CRM data, building reporting and dashboards, and supporting leadership with performance analysis, pipeline visibility and forecasting.

This is a hands-on role where you’ll directly influence how our GTM functions work, making sure they have the right tools, processes, and information to succeed.

How to make an impact

• Own the accuracy and consistency of data in Pipedrive, ensuring leadership can rely on it for forecasting and decision-making.

• Build and maintain reporting that tracks pipeline health, sales performance, and revenue KPIs, giving leadership clear visibility of risks and opportunities.

• Partner with sales leadership to deliver accurate forecasts, provide insights into performance drivers, and highlight gaps to target.

• Analyse funnel conversion and sales activity data to identify inefficiencies, improve processes, and support sales strategy.

• Ensure CRM adoption across the sales team, embedding processes that capture the right data for forecasting and performance management.

• Collaborate with marketing and customer success to align lead management, account handovers, and lifecycle tracking, improving cross-functional efficiency.

• Implement CRM automations, workflows, and integrations that reduce manual effort and enable the sales team to spend more time selling.

• Act as the link between commercial teams and technical teams, ensuring CRM tools and reporting are aligned to revenue growth objectives.

Your background

• 3+ years’ experience in a CRM analysis, sales/revenue operations, or commercial analytics role.

• Strong hands-on experience with Pipedrive (preferred); experience with other CRMs (e.g. Salesforce, HubSpot, Dynamics) also highly valued.

• Advanced Excel/Google Sheets skills; able to manipulate data and produce clear, actionable reports.

• Solid understanding of sales processes, pipeline management, and forecasting methodologies.

• Experience building dashboards and reports in BI tools (Tableau a plus).

• Strong communication skills, with the ability to translate data into actionable insights for non-technical stakeholders.

• Comfortable working in a fast-paced, evolving environment.

Ideally you will have

• Experience configuring CRM workflows, dashboards, and automations (Pipedrive experience a strong plus).

• Advanced Tableau skills (e.g. calculated fields, blending data sources, advanced visualisations).

• Familiarity with SQL or another query language (a bonus, not essential).

• Exposure to broader sales operations disciplines, such as quota tracking, incentive schemes, or territory planning.

The will be a hybrid role based out of our London office in Stratford.

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.