We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The person joining the team as a Customer Support Technician will join a multinational company in the mobility, technology, and Smart Cities sectors, offering the opportunity for extensive professional development, training, and continuous improvement. A strong focus on results and customer service, with continuous learning, will be required.

FUNCTIONS

● Customer orientation, incident management and support for technical staff

● Analysis and resolution of incidents

● Scaling and tracking to L2

● Detailed knowledge of the systems, hardware, and software that cover the company's portfolio of products and services

● Coordination with your direct supervisor (Operations Manager) with the aim of carrying out different HW and SW installation tasks as well as problem diagnosis

● Supervising commissioning and carrying out tests

REQUIREMENTS

● Minimum training of FP II or Higher Grade preferably in Electronics or Computer Science

● Experience in incident response, technical work with electronic equipment (ATMs, vending machines, ticketing, parking meters, etc.) and performance of similar duties is essential.

● Competencies:

o Interpersonal relationships, results-oriented

o Written and oral communication skills.

o Negotiation and management skills.

o Teamwork

● Tool handling

o Office Automation: Word, Excel

o Google Suite: Gmail, Drive, Calendar, etc.

o Desirable and Valuable: knowledge of programming languages (Python, Java, etc.).

● Intermediate English level

● Availability to travel in Spain

● Driving license

CONDITIONS

● Flexible hours: Mon- Fri 9:00 AM to 18:00 PM

● We offer: Base salary + Direct hiring by the company + Social benefits

● Location: Madrid

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile, YourParkingSpace and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.