We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

This Role supports Flowbird a Subsidiary of Arrive.

The Role
Software Customization Specialist

Act as a point of contact for customers, distributors, and all Flowbird departments for any requests
related to software customization of the parking pay stations. Ensure the availability and consistency
of professional assistance to define/modify, design, test and deliver machine software in accordance
with Flowbird delivery guidelines. Organize training sessions for distributors and Flowbird sales
resources in order to give them some autonomy to handle their own clients and help them to better
define their needs.

Responsibilities
• Receive software requests from Sales Administration team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other
deliverables
• Responsible for all aspects of software creation for Flowbird paystations including UI,
screenflow, customization options, back office/advanced feature sets and rate structures
• Record and track all requests into the ticket system through ticket closure
• Responsible to keep the lead time for software deliveries as per manager’s expectations
• Supply assistance to clients when submitting software forms; collect needs and help them to
understand how the machine is working and what can be modified in order to accommodate
their operational needs
• Create screen flow documents for all software to be submitted for approval by customer
• Write functional specifications to be submitted and approved prior to any complex
development
• Maintain a documented repository of all customization including binaries, specifications, and
useful information to rebuild a new configuration with the same context
• Escalate of major issues to technical support staff and/or management
• Responsible for testing each software delivery prior to forwarding it to the Support and
Validation department
• Ensure a proper delivery of the customization to the Support and Validation or Manufacturing
Departments
• Propose procedural and product improvements relating to the machine software and
customization; contribute and participate in continuous improvement of Flowbird Operations
website
• Provide backup support for Help Desk department if needed and when time permits
• Remain up-to-date with Flowbird software technology
• Organize training sessions for Flowbird internal clients, distributors and end customers on
client-facing back-end systems to allow for limited client autonomy with deployed systems
• Support customers in all aspects of software troubleshooting and resolution

**Must have Demonstrated use of intermediate computer operations (basic understanding of html programming, relational databases and operating systems) and intermediate software packages.

About us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.