Partner Success Representative – Iberia (Madrid)

Join us on an ambitious journey.

At Arrive, we guide customers and communities toward brighter futures and more liveable cities. It’s not a challenge just anyone could take on — but with our people and our values, we’re built for it.

We Arrive Curious, Focused, and Together. Inspired by the North Star — the constant light that has guided travellers for centuries — our values lead the way. They help us show up at our best: for our customers, our partners, our cities, and for each other.

As part of a global team transforming urban mobility, you’ll help create smarter, easier journeys for millions. Let’s grow better, together.

The Role

We’re looking for a Partner Success Representative to join our Parking BU and support our continued growth across Iberia. Reporting to the Team Manager in Spain, you’ll play a key role in delivering a seamless implementation of Arrive Parking Solutions.

You’ll configure, maintain and support our products and services, ensuring our partners have everything they need to succeed. Your work will directly impact their daily operations and customer experience — building trust, strengthening relationships, and driving improvement initiatives.

What You’ll Do

• Deliver an excellent operational experience to new and existing partners

• Implement Arrive’s core products and services according to client needs

• Configure, release and maintain our core software solutions

• Test and quality-check products and services, driving continuous improvement

• Coordinate the ordering, review and rollout of signage

• Collaborate cross-functionally with Account Managers, Operations, Marketing and R&D

• Work within our CRM to manage orders and requests, ensuring strong data quality

As a fast-growing company, we evolve quickly — new tasks may be assigned as market needs shift.

What You Bring

• Strong customer relationship skills and a passion for helping partners succeed

• Good planning, prioritisation and self-management skills

• Analytical mindset with the ability to interpret data and identify patterns

• Resilience, adaptability and a positive attitude toward change

• Technical understanding of system integrations

• Knowledge of XML or JSON is a plus

• Familiarity with Google Suite and basic Adobe Illustrator skills are advantageous

Your Background

We know there’s no single perfect profile, but a successful candidate may have:

• Experience in Customer Success or Technical Support for corporate clients

• Excellent written and verbal communication skills in the local language, plus strong English proficiency (additional EU languages are a bonus)

• Experience collaborating across multiple departments

• 1–3 years of experience in similar roles

What We Offer

• A role based in Madrid, working with a global mobility leader

• The opportunity to make a real impact in smarter, greener urban mobility

• A supportive, international team driven by shared values and purpose

About Arrive

Arrive — including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia — is a leading global mobility platform operating in 90+ countries and 20,000+ cities. We help people and decision-makers make smarter choices about urban mobility, reducing traffic, optimising parking, and improving the experience of travel worldwide.

From smart payments to data-driven insights, we empower cities to reinvest in public transport, green spaces and more liveable urban environments.

Travel is more than a journey — it’s how you Arrive.