We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

We need someone who can take full ownership of creating detailed, scalable product documentation and manuals, work that requires dedicated focus and precision. Think: comprehensive step-by-step manuals, complete portal guides, and detailed product documentation that requires sustained focus and thorough execution. Everything you create will be adapted across 10+ languages and markets, so scalability and consistency are critical.

How to make an impact 

• Create complete user manuals for our parking app (step-by-step screenshots, instructions, troubleshooting) 
• Build comprehensive guides for our self-service portal and admin tools
• Document complex multi-step processes with clear visual guidance 
• Design documentation templates that work across multiple languages and markets Maintain and update existing documentation as features evolve 
• Work from content outlines to produce polished, user-friendly guides that are translation-ready 
• Ensure consistency in formatting, terminology, and visual style across all documentation and localized versions

About you

• 1-3 years of experience in graphic design, documentation, and technical writing
• Strong attention to detail and ability to follow processes methodically 
• Comfortable with repetitive, structured work (screenshot → annotate → format → repeat) Basic design skills (layout, formatting, visual hierarchy)
• Understanding of localization considerations (text expansion, visual clarity without language dependency) 
• Proficiency in tools like Adobe InDesign, Canva, or similar English proficiency for documentation purposes 
• Patient, thorough, and comfortable with long-term projects

Benefits

Arrive is committed to creating a great work environment for all our employees. Here are just a few of the benefits we offer:

• Unlimited annual leave – we believe time off is just as important as time in the office. Everyone needs time to unwind and recharge!
• Flexible working hours (within standard business hours, no weekend work)
• Hybrid work format: half of the week in the office and the other half potentially working from home
• Training allowance
• Private medical support
• Fresh fruit, tea, and coffee
• Monthly team lunch
• Time off for volunteering

Why This Role Matters 

Our Brand & Creative team handles strategic one/two-pagers, but these comprehensive manuals require dedicated focus and are usually outsourced to an agency. You'll create foundational materials that scale across our entire global operation, one well-designed manual becomes 10+ market-ready versions, directly impacting adoption and customer success worldwide.

This role is based in our office in Chisinau, Moldova.