We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

UX Research at Arrive focuses on fueling a customer-centric culture throughout product innovation and development. We seek to deeply understand the needs and experiences of customers and users. Through insights we empower product teams and leadership to make better decisions for design, development and strategy of innovative mobility solutions. We thus play a vital role towards our mission to ‘Together make cities more livable’.

You’ll be part of a small and agile team that works across business units and product spaces. In particular, your work will focus on creating better experiences for cities and parking operators using our products to enable data-driven decision and policy making. You’ll also be responsible for leading measurement of product success and value across our family of products.UX Research at Arrive focuses on fueling a customer-centric culture throughout product innovation and development. We seek to deeply understand the needs and experiences of customers and users. Through insights we empower product teams and leadership to make better decisions for design, development and strategy of innovative mobility solutions. We thus play a vital role towards our mission to ‘Together make cities more livable’.

You’ll be part of a small and agile team that works across business units and product spaces. In particular, your work will focus on creating better experiences for cities and parking operators using our products to enable data-driven decision and policy making. You’ll also be responsible for leading measurement of product success and value across our family of products.

How to make an impact

• Running qualitative research studies using a variety of methods to inform product direction and innovation

• Conducting quantitative research to assess the value of products for customers and users and triangulating findings with other data sources to influence decisions and strategies

• Partnering with designers and product managers in product discovery and validation to translate findings into ideas and actions

• Consulting with product teams to understand research needs and create strategic research plans

• Leveraging AI across the research lifecycle to accelerate our efforts and pioneering new ways of incorporating AI into UX research & strategy work

About you

• Comprehensive knowledge and experience using quantitative research methods (survey design & analysis, combination of perception and behavioral data)

• Solid experience in designing and conducting qualitative research studies using a variety of methods (such as interviews, diary studies, online usability tests, focus groups)

• Strong communication skills and the ability to present insights in an engaging way to product teams and product leadership

• Experience balancing multiple concurring research projects focused on creating impact

• Experience in storytelling and framework creation as means to communicate insights

Your background

• University degree in Human-Computer Interaction, Psychology, Anthropology, Sociology or related field

• Minimum of 5 years working as UX or user researcher

• Strong understanding of product development process and how research fits into the process

Fluency in English is required for this position.

This role is based in Stockholm, Lódz/Warsaw, London. We offer the opportunity for a hybrid office/remote setup.