We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As Partner Success Representative you will be part of our Parking Business Unit, delivering a seamless implementation of Arrive Parking Solutions by configuring, maintaining and providing ongoing technical support for our products and services.

As a Partner Success Team we play an integral role in building trust and solid relationships by supporting our clients and Account Managers in their daily business, impacting several touchpoints of their customer journey. We contribute to our vision by connecting with our partners, identifying their needs and driving improvement initiatives.

How to make an impact

• Providing excellent operational experience to new and existing partners.

• Implementation of the Company standard core products and services according to client specifications.

• Configuration, release and maintenance of our core software solutions.

• Quality assurance, testing our products and services, while striving for continuous improvement.

• Order, review and roll-out of signage.

• Collaboration across Teams and Business Units, our main stakeholders are Account Managers, Operations, Marketing and R&D.

• Working actively within the CRM system to manage orders and requests, ensuring data quality.

About you

• Excellent customer relationship management skills and strong interest in helping customers.

• Good planning and self-management skills. Proven involvement in project management is appreciated.

• Good analytical skills to interpret data and identify patterns.

• Change management, resilience and positive attitude towards change.

Your background

• Previous experience (1 to 3 years) working with Customer Success or Technical Support for Corporate Customers.

• Excellent verbal and written communication skills in the local language and proficient in English. Other EU languages are advantageous.

• High level of technical understanding of system integrations.

• XML or JSon knowledge is desirable.

• Familiarity with Google Suite is advantageous.

• Basic knowledge of Adobe Illustrator is advantageous.

• Previous experience in collaborating across departments.

This role is a Hybrid role based in Milan, Italy.