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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

This role is for an Onsite IT Technician within the Workplace Experience squad, reporting to the Workplace Experience team. The purpose of this role is to be the face of IT for our YPS (YourParkingSpace)/Arrive office, delivering a seamless and productive work environment. This is a unique, hands-on role where you will act as a critical liaison between local office staff and Group IT, driving key integration projects to align the office with global standards. You will have a significant impact on the daily operations and employee experience, with key stakeholders including all local employees, Facilities, HR, and the wider Group IT team.

How to make an impact

• Provide high-touch, in-person IT support for all employees in the YPS office, acting as the primary point of contact for all technical needs.

• Manage the end-to-end hardware lifecycle, including procurement, configuration, deployment, and decommissioning, while maintaining a precise Configuration Management Database (CMDB).

• Own the office's technical environment, ensuring all AV, meeting room equipment, and printers are consistently "meeting-ready" and fully operational.

• Execute on critical integration projects, migrating local end-user devices, identity management, and office infrastructure to align with global Group IT standards.

• Serve as the technical subject matter expert for YPS-specific systems and processes throughout the transition period, ensuring business continuity.

• Uphold and enforce security standards for all devices and platforms within the office.

• Identify opportunities to streamline processes through automation and contribute to the continuous improvement of our IT services.

About you

You are a service-oriented IT professional who thrives in a hands-on, dynamic environment. You view the workplace as a product and are driven to optimize and improve the employee experience. You are an excellent communicator, capable of navigating change and acting as a bridge between different teams during a period of integration. You are proactive, accountable, and possess a strong sense of ownership, taking pride in the stability and performance of the technology environment you manage.

Your background

• Proven experience in an onsite IT support role with a focus on hardware lifecycle management.

• Strong knowledge of asset management best practices and experience with CMDB tools.

• Expertise in troubleshooting and maintaining meeting room AV technology.

• Demonstrated ability to work in a transitional or integration-focused environment.

• Excellent communication and stakeholder management skills.

This role is based in the YPS Office in London (onsite).